Terms & Conditions

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Please read these terms and conditions carefully. They may vary depending on the type of product you are interested in:

 

1. Original Artwork 

2. Art Print

3. Tattoo Permit

 

Scroll down to find the section relevant to you.

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By accessing this site, you agree to the following terms and conditions:

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• All artwork displayed on this website is the intellectual property of Isabelle Feliu.

• Reproduction of any image, whether for personal, commercial, or non-commercial use, is strictly prohibited.

• High-resolution artwork files will not be provided electronically.

• You agree to use the site in a manner consistent with these terms and in compliance with all applicable laws and regulations.

• You are free to use links to third-party websites or resources that may be provided on the site, though Isabelle Feliu is not responsible for their content or any issues that may arise from their use.

• While reasonable steps are taken to prevent viruses, we cannot guarantee that the site or linked sites are virus-free.

• These terms may be amended or extended over time. Any such changes will be clearly communicated on the site and will continue to bind users.

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1. Original Artwork

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Order Process and Fulfillment

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All orders for original artworks are processed personally by Isabelle Feliu and shipped from Oslo, Norway.

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Shipping

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Original artworks are shipped flat in sturdy cardboard boxes, with foam board and bubble wrap for protection. They are sent via Bring, a Norwegian postal service, with tracking provided.

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Shipping costs are based on your location and the size of the artwork. The approximate ranges are:

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• Norway: 180 - 700 NOK

• Europe: 500 - 1000 NOK

• Rest of the world: 600 - 1800 NOK

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As a small business, we use the most affordable tracked shipping option available. Unfortunately, due to low shipping volumes, we cannot offer discounted rates.

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Domestic Orders (Norway)

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Please allow up to 5 business days for delivery within Norway. You will receive an email notification when your order has been shipped, typically within 72 hours. If shipping is delayed, we will notify you via the website or email.

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International Orders

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For international orders, please allow 10-20 business days for delivery. You will receive a notification once your order has been shipped, usually within 72 hours. Any delays will be communicated via the website or email.

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Import Charges

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Customs duties and taxes are charged upon delivery and are the buyer’s responsibility. Isabelle Feliu cannot advise on the specific tax regulations of every country. Please consult your local post office for information regarding potential import fees before placing an order.

 

Shipping Damage

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In the rare event that an original artwork arrives damaged, please contact Isabelle Feliu within 10 days with clear photographs of the damage. We assess cases individually and may offer a refund or exchange. Note that return shipping costs are not covered.

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Lost in Mail

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If your shipment is lost or delayed, please contact Isabelle Feliu. Every effort will be made to locate your order.

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Copyrights

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Purchasing an original artwork does not grant rights to use it for commercial or promotional purposes. To license an image, please contact Isabelle Feliu.

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Norwegian Art Tax

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A 5% art tax applies to original artworks priced above 2000 NOK. More information on the Norwegian art tax is available here.

Return Policy

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• Returns are handled on a case-by-case basis. If an artwork does not meet your expectations, contact Isabelle Feliu within 10 days of receipt to discuss your concerns.

• Artworks are displayed as accurately as possible in the product images. If you are unsatisfied, we will issue a refund once the item is returned in its original condition. You must return the item within 30 days, including the initial 10-day notification period.

• Shipping fees, PayPal/Stripe transfer fees, and material costs are non-refundable, as they are not fully covered by the shipping charge.

• Return shipping fees are the buyer's responsibility, and we are not liable for lost or damaged return items.

• For returns from outside Norway, mark the import declaration as "returned goods" to avoid additional charges.

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2. Art Prints

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Order Process and Fulfillment

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Art prints are produced and fulfilled by The Print Space, a leading professional fine art print lab in the UK.

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Art Print Quality

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Prints are produced using Giclée printing on Hahnemühle German Etching paper, ensuring exceptional color accuracy and museum-standard quality.

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Shipping

 

All prints are securely packaged using tissue paper, bubble wrap, and sturdy cardboard tubes or envelopes, depending on the size of the print. Shipping prices vary based on the destination and may change in line with current rates from The Print Space.

For UK and EU orders, prints are shipped via Royal Mail, while international orders (outside the UK and EU) are sent using DHL. In all cases, tracking information is provided. Delivery times typically range from 3 to 15 business days, depending on the location.

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Import Charges

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Import charges are included for shipments to the UK, EU, Australia, Canada, Iceland, Norway, and Switzerland. For other destinations, additional import charges may apply, and these are the responsibility of the buyer.

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Returns and Replacement Policy

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If your print arrives damaged or defective, we will send a replacement or offer a refund. Follow these steps:

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1. Contact Isabelle Feliu with photos of the issue.

2. Return the print to The Print Space within 10 days.

3. Once the damage is confirmed, you will be notified of the refund or replacement. Refunds are only available for damaged prints.

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3. Tattoo Permits

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• A tattoo permit grants the non-exclusive right to use a selected illustration as a one-time tattoo.

• Permits are available for designs from the Tattoo Permit Catalog (available on request). Custom designs or alterations are not offered.

• You may alter the design for tattoo purposes, but the permit does not cover any other use.

• Tattoo permits are non-refundable.

•  Isabelle Feliu is not responsible for finding a tattoo artist or for any issues that arise during or after the tattooing process.